If you have signed up for your curriculum subscription on or after December 16, 2024 (or cannot access the pages below), please get in touch with our Support team who will help with your order. We’ve upgraded our Experience Curriculum ordering platform to a new system powered by brightwheel. As a result, your order will no longer appear in the existing Experience Curriculum web portal. Our support team is available via email at info@experienceearlylearning.com or via chat — from this page, just click on the chat bubble on the lower right corner of your screen.
If you signed up before December 16, 2024 (or can access the pages below), please follow these instructions:
Policy:
1) Changes to monthly subscriptions (also applies to pausing or canceling) have to be completed before your current month's billing date for the upcoming month.
2) If you are submitting your request to our support team, you must do so at least 3 business days before your billing date. Otherwise, we cannot guarantee the changes will be effective for the upcoming month.
To pause or cancel a subscription, submit a ticket here!
Before proceeding, please take note of the following:
1) A monthly Auto-Pay plan cannot be switched to a PrePaid subscription. If you need to make this change, please contact our Support team.
2) New classrooms can't be added to an existing subscription. For any new classroom(s), a new subscription order must be placed.
Follow the steps below to modify a monthly auto-pay Experience Curriculum subscription:
Access our store; if you're not logged in yet, click on the Log In button on the top-right corner of your screen.
Enter your email address and password and click Login.
Once logged in, click on My Orders and follow the simple process.
Find your order with an Active subscription and click on the magnifying glass icon to access your subscription.
Then, click on Modify Order.
If you have multiple classrooms, each classroom needs to be modified separately.
You'll see that the process is the same as placing an order, but the system will auto-populate your current subscription details.
If you need to change the number of children, simply increase or decrease the numbers and proceed.
If you need to modify your curriculum (Toddler to Preschool, for example), you can change that by clicking below 'Choose your Curriculum for this classroom' and then selecting the number of children.
If you need to add or remove classrooms, click on 'How many classes need curriculum' and adjust that number.
You can also change your billing date (in step 2) or include any add-ons (STEAM packs, More Math & More Literacy books, Dance N' Beats, Toy Box, Experience God, etc) to your subscription (in step 3) during the order modification process.
Any changes that you wish to make will only apply once you reach the Checkout page and click on Submit Order.