📣We’ve upgraded our Experience Curriculum ordering system to a new platform powered by brightwheel.
Your account has been successfully transitioned, and going forward, all orders and account activity will take place within this new system. Please note that your previous orders and account information will no longer be accessible through the existing Experience Curriculum web portal.
Policies
We want to make sure your subscription always fits your classroom needs. Below you’ll find everything you need to know about changing, pausing, or canceling your plan.
1. Request Deadline
All subscription changes must be requested by the 1st of the month before the desired effective date. Our system does not allow scheduling future cancellations or pauses in advance; these requests must be submitted within the month immediately preceding the intended stop date.
Example: To make a change for November, your request must be submitted by October 1.
Example: To pause for June, July, and August (skipping summer months), the request must be received by May 1.
This ensures accurate billing based on your classroom size and program type.
Planning Ahead:
Please plan accordingly if the 1st of the month falls on a weekend or holiday. To ensure your request is applied to the upcoming billing cycle, submit it by the last business day of the month, before the 1st of the month.
2. Types of Changes You Can Request
You can request updates such as:
Adjusting enrollment (number of children)
Adding or removing supplements
Adding or removing a classroom
Updating billing or shipping details
Updating your payment method
Switching program types
Pausing your subscription
Canceling your subscription
3. Information You’ll Need to Provide
To avoid delays in processing, please include:
Your order number, or
The email address associated with your account
Without this information, we may not be able to complete your request on time.
4. Pausing a Subscription
When requesting a pause, you must include a restart date. Subscriptions can be paused for up to three months. During this period, services, billing, and delivery associated with your subscription will also be paused.
Keep in mind: Billing occurs the month before the start month/theme.
Example: If you want to restart in December, billing will occur in November.
Once billing resumes, materials for the next month’s curriculum will be shipped in advance to ensure timely delivery.
5. Canceling a Subscription
Cancellation requests are handled by our Engagement team.
Our Support team will help you get the process started and provide all the details on what to expect.
The process may take up to two business days to complete.
Please note: Cancellations require a phone conversation with a member of our Engagement team.
Refund Policy
No Refunds for Processed Shipments: Refunds are not available for themes or materials already shipped before a pause is initiated. For a refund, see our Return Policy.
6. What Happens if You Miss the Deadline?
If your request is submitted after the 1st of the month, it will apply to the next billing cycle instead of the current one.
You’ll still receive confirmation once your current billing has been processed.
Need Help?
If you have any questions or aren’t sure what details to include, our support team is here to help. Reach out to us anytime—we’re happy to assist.
Submitting Modification Requests
To request changes to your subscription, you can complete your submission in different ways. Choose the method that works best for you! Available options include:
📋Completing our online form
Use this online form to pause, resume, or adjust your subscription.
📧Contacting our support team via email
Please send an email with the details of your request to info@experienceearlylearning.com
💬Live chat feature
From this page, just click on the chat bubble in the lower right corner of your screen. Also available on our website.