📣 We’ve upgraded our Experience Curriculum ordering system to a new platform powered by brightwheel.
Your account has been successfully transitioned, and going forward, all orders and account activity will take place within this new system. Please note that your previous orders and account information will no longer be accessible through the existing Experience Curriculum web portal.
We want to make sure your subscription always fits your classroom needs!
Below you’ll find everything you need to know about changing, pausing, or canceling your plan.
Guidelines
Request updates to your subscription, such as:
Adjusting enrollment (number of children)
Adding or removing supplements
Adding or removing a classroom
Updating billing or shipping details
Updating your payment method
Switching program types
Pausing your subscription
Canceling your subscription
Deadlines
All enrollment, billing, and shipment updates must be submitted by the 1st of the month before the desired effective date.
Our system does not allow scheduling future cancellations or pauses in advance; these requests must be submitted within the month immediately preceding the intended stop date.
Examples
To make a change for November, your request must be submitted by October 1.
To pause for June, July, and August (skipping summer months), the request must be received by May 1.
Additional Notes
If the 1st falls on a weekend or holiday, submit by the last business day before the 1st to ensure it applies to the next billing cycle.
If your request is submitted after the 1st of the month, it will apply to next month’s curriculum and the remaining months in your subscription instead of the current one. You will receive a confirmation once the updates have been processed.
Pause a Subscription
Subscriptions can be paused for up to three months. During this period, services, billing, and delivery associated with your subscription will also be paused.
When requesting a pause, include a restart date.
Billing occurs the month before the start month/theme. For example: If you want to restart in December, billing will occur in November.
Once billing resumes, materials for the next month’s curriculum will be shipped in advance to ensure timely delivery.
Cancel a Subscription
Cancellations are handled by our Engagement team and require a phone conversation. The entire process may take up to two business days to complete.
Refund Policy
Refunds are not available for themes or materials already shipped before a pause is initiated. To learn more, see our Return Policy.
Submit a modification request
Ensure your request meets the Guidelines above
Reach out to Experience Curriculum support by clicking the chat bubble in the bottom right corner of this page
Provide the email address associated with your subscription, your order number, and what modifications are needed so we can promptly assist