If you receive unexpected materials, miss a box, or have questions about your curriculum shipment, the cause is typically related to billing timing, subscription changes, or an occasional shipping error. Here’s how to understand what may have happened and what to do next.

When your subscription is paused (such as during summer months), you won’t be billed or receive curriculum kits. Shipments resume with the next active billing cycle and missed months are not automatically sent.

Subscription updates made after your billing date take effect in the following billing cycle. This may result in receiving one more shipment under your previous settings or fewer boxes than expected.

Prepaid plans conclude with a specific month’s curriculum. If you’d like to continue receiving boxes, you’ll need to start a new subscription.

If you receive the wrong curriculum (for example, Preschool instead of Toddler), it may be due to a shipping error or timing of a recent update. Contact Support so we can review your account and arrange replacements if needed.

Receiving fewer boxes than expected is often tied to billing timing or subscription adjustments. In some cases, placing a one-time order may be the fastest solution.

Curriculum may be combined into streamlined sets (such as Infant + Preschool with a supplement). If you prefer a different configuration, you can request an adjustment.

Some hands-on materials are included only in Child Packs, not Teacher Packs. Be sure Child Packs are added to your subscription if those materials are needed.

If you’re unsure what happened, Brightwheel Support can review your account and help resolve the issue quickly.