If you receive unexpected materials, miss a box, or have questions about your curriculum shipment, the cause is typically related to billing timing, subscription changes, or an occasional shipping error. Here’s how to understand what may have happened and what to do next.

When your subscription is paused (such as during summer months), you won’t be billed or receive curriculum kits. Shipments resume with the next active billing cycle and missed months are not automatically sent.

Subscription updates made after the 1st of every month take effect in the following billing cycle. This may result in receiving one more shipment under your previous settings or fewer boxes than expected.

If you cancel your subscription, your prepaid plan concludes with a specific month’s curriculum. If you’d like to continue receiving boxes, you’ll need to start a new subscription.

If you need to make adjustments to your subscription, please contact Experience Curriculum directly for assistance.

If you receive the wrong curriculum (for example, Preschool instead of Toddler), it may be due to a shipping error or if you made updates to your subscription after the 1st of the month, changes will appear in next month's shipment.

Contact Support so we can review your account and arrange replacements if needed.

Receiving fewer boxes than expected can be tied to billing timing, subscription adjustments, or box availability.

If you need materials for extra students, this requires the purchase of a full curriculum kit for the amount of children needed. In some cases, placing a one-time order may be the fastest solution.

In the event of a system error resulting in duplicate boxes, you are welcome to keep, donate, or dispose of the extra materials. If you would like to confirm that you were not billed for the additional shipment, please feel free to reach out to our Support team.

On rare occasions, if your specific curriculum kit size is unavailable, our warehouse may fulfill your order using a larger size or by splitting the shipment into two or more boxes to ensure you receive everything you need.

You can verify your order by checking the kit size sticker on the outside of each box. When combined, these will equal your total subscription. You will never be charged extra for these fulfillment adjustments.

If you’re unable to find specific lesson materials, they may be stored in a different location than expected. Depending on the curriculum you ordered, materials can be packaged in various places, including within core curriculum boxes. Below is a guide to help you locate what you need.

If Child or Teacher Packs are part of your subscription, they will typically be included inside your core curriculum box. For larger quantities, these materials may be shipped in separate packages.
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Teacher Packs are shipped in their own dedicated box, along with any Child Packs included in your order.

Please note that our Multi-Age program consists of the Preschool curriculum with the addition of the Little Learners Teacher Guide. This guide is placed directly inside your Preschool box rather than being bagged with other materials.