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What is your return policy?
What is your return policy?
Updated over a week ago

If you wish to return Experience Preschool, Experience Toddler, or Experience Baby curriculum, please follow these steps:

Step 1: Please review the following conditions:

  1. Each box must be unused and in new condition (unopened bags)

  2. You must send the box (es) back within 10 business days of the date received using the shipping carrier of your choice. We cannot provide shipping labels for returns

  3. Returns are subject to a $15 restocking fee per box

  4. All shipping fees are non-refundable

  5. Credit cannot be issued for packages received at our warehouse with postage due

  6. Enhancement Programs, including music CDs, Dance ‘n Beats, More Math & More Literacy, Little Learners, Experience God, Pocket Cubes and Toy Boxes are non-refundable

Note: Refusing a delivery or sending your boxes back immediately does not guarantee a refund confirmation.

Step 2: If you agree and your return meets the conditions described before, please email our support team at with the details of the box (es) you want to return:

  • Theme:

  • Type of program (Preschool, Toddler, Baby):

  • Size:

  • Tracking number on the box:

Step 3: Ship your box (es) back using the shipping carrier of your choice to the address:

  • Experience Early Learning
    1759 Perry’s Loop
    Traverse City, MI 49685

Step 4: Once it is shipped back to us, please reply directly to your original email request with your shipping confirmation (from the shipping carrier you chose).

Step 5: You will be notified once we receive your return and a refund has been issued.

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