We understand that missed payments happen! When an automated subscription payment fails, our team will reach out via email to ensure you have a chance to update your payment method and maintain an active curriculum subscription.
Update subscription payment method
To update your payment method, please confirm you have access to the email associated with your subscription (typically the email address where you receive receipts and tracking notifications). You’ll receive an email to that address with a link to open your billing portal and update your payment method.
Note: If you need to update the billing email or run into any issues, click the chat bubble on the page to connect with our team. You can also explore other ways to contact support.
Steps below to add a new payment method:
Click this link and enter your email
Click Send to receive a portal link by email
Open the email and click the portal link
In the portal, review your current payment method and click Add a Payment Method at the top
Choose your payment type and follow the prompts to finish
Change my default payment method
Newly added payment methods will typically become the default payment method. If this is preferred, once you update your payment method no change is needed, and your next auto-payment will be made using this method. When a successful subscription payment is processed, a receipt will be emailed to the email address listed for you in our records.
Accepted payment methods
Use the following payment methods to pay for your Experience Curriculum subscription:
Credit/debit cards (Visa, MasterCard, American Express, Discover)
ACH
Note: If ACH is selected as a new method, payments typically take 1–3 business days to process. Your curriculum order will ship once the payment has been successfully processed. However, if your subscription is scheduled to start at a future date, your curriculum will ship the month before your selected start month (For example, if your start month is November, your materials will ship in October).Invoicing by purchase order (PO) is available for eligible customers, including preschools affiliated with public schools.
Payment methods for multi-site accounts
If you operate multiple locations and use different payment credit/debit cards for each, you can add each card in your portal by tapping Add a Payment Method when taking the standard steps here.
After adding them, please contact our Support Team so we can link each card to the correct location, mentioning which card should be assigned to which location and the specific shipping address.
Where do I send checks?
Sending checks applies only to customers using purchase orders. Here's how you can send these:
First, request an invoice for your order by contacting our Support team
Include the correct amount and your order number on the check
🚩 Failure to include your order number on the check may result in a failed order!Mail your check to the address below:
Experience Early Learning
625 Kenmoor Ave SE, Ste 350
PMB 95237
Grand Rapids, Michigan 49546-2395
Once the checked is received, your order will be processed and shipped