📣We’ve upgraded our Experience Curriculum ordering system to a new platform powered by brightwheel.
Your account has been successfully transitioned, and going forward, all orders and account activity will take place within this new system. Please note that your previous orders and account information will no longer be accessible through the existing Experience Curriculum web portal.
Policies
We want to make sure you can manage your prepaid subscription easily and on time. Following these steps ensures your subscription updates are applied without delay, so your curriculum and add-ons arrive exactly as you need them.
Here’s what you need to know:
1. Timing for Changes
Any updates to your enrollment, billing, or shipping must be submitted by the 1st of the month before the desired effective date.
Example: To make a change for November, your request must be submitted by October 1.
Planning Ahead:
Please plan accordingly if the 1st of the month falls on a weekend or holiday. To ensure your request is applied to the upcoming billing cycle, submit it by the last business day of the month, before the 1st of the month.
2. Information You’ll Need to Provide
To avoid delays in processing, please include:
Your order number, or
The email address associated with your account
Without this information, we may not be able to complete your request on time.
3. What Changes Are Allowed
Increase enrollment numbers for your subscription.
Add supplements or add-ons to your order.
Switch to a different curriculum program.
4. Important Guidelines
Cancellations, pausing, or returns are not available for prepaid subscriptions.
Prepaid subscriptions are non-refundable.
Any balance resulting from a change must be paid at the time of the modification.
A valid payment method is required to complete changes that result in a due balance.
5. What Happens if You Miss the Deadline?
If your request is submitted after the 1st of the month, it will apply to next month’s curriculum and the remaining months in your subscription instead of the current one
You will receive a confirmation once the updates have been processed.
Need Help?
If you have any questions or aren’t sure what details to include, our support team is here to help. Reach out to us anytime—we’re happy to assist.
Submitting Modification Requests
If the changes you require are eligible, you can complete your submission in different ways. Choose the method that works best for you! Available options include:
📋Completing our online form
📧Contacting our support team via email
Please send an email with the details of your request to info@experienceearlylearning.com
💬Live chat feature
From this page, just click on the chat bubble in the lower right corner of your screen. Also available on our website.
FAQs
FAQs
Can I switch to a monthly auto-payment plan from a prepaid plan?
Yes! You can switch once your current prepaid plan ends. To do so, you’ll need to request the cancellation of the auto-renewal on your current plan before it processes, then start a new monthly auto-payment subscription.