We’ve upgraded our Experience Curriculum ordering platform to a new system powered by brightwheel. As a result, if you have signed up for your curriculum subscription on or after December 16, 2024, your order will no longer appear in the existing Experience Curriculum web portal.
Policy:
To make any modifications to your enrollment, billing, or shipping for prepaid subscriptions, please make sure they are done by the 1st of the month for the following month's curriculum. E.g. Changes for the September curriculum have to be completed by August 1st.
To ensure any changes will be implemented for the upcoming month/theme, please submit your requests to our Support team at least 3 business days before the 1st of each month.
Prepaid orders are not eligible for cancellations or returns.
Customers who have prepaid orders can ONLY increase their enrollment numbers and add-on supplements.
Switching to a different curriculum program is permitted. However, prepaid subscriptions are non-refundable, and any resulting balance must be settled at the time of the changes.
How?
If the changes you require are eligible, please reach out to our Support team at info@experienceearlylearning.com and provide the specifics of the changes. You can also submit a ticket here!
If you need a more adaptable choice, please contact our Support team. Our support team is available via email at info@experienceearlylearning.com or via chat — from this page, just click on the chat bubble on the lower right corner of your screen.